FREQUENTLY ASKED QUESTIONS

How do I book my accommodation with you?

Once the dates and accommodation type have been confirmed, we require a 25% non-refundable deposit (camping excluded), of the total rental to secure the reservation.

The deposit may be paid either by direct bank transfer or a cheque. Details for this will be emailed upon booking.

Upon receipt of the deposit, a 'Confirmation of Booking' with us will be emailed to you in PDF format along with our 'Terms and Conditions'.

You must confirm by return email that you have been able to open, read and understand  the confirmation.

The electricity is not included in the price. How does this work?

This applies to the self-catering apartments only. In each apartment there is an electricity meter. This is read and the meter reading noted upon your arrival. Upon departure, the units consumed by you are charged at the current EDF price per unit.

What are the check-in and check-out times?

Apartments: Arrival from 16:30, departure at 10:00.

Bed & Breakfast: Arrival from 15:00, departure at 10:30.

Camping: Arrival anytime, departure before 14:00.

We do not accept arrivals at La Haille after 21:00 unless by prior arangement.

How do I pay for my accommodation with you?

The balance of your rental will be required upon arrival and in Euros only; cash or a cheque payable in France.

Sorry, we do not take credit or debit cards.

Can I rent an apartment and have some additional family members in the bed and breakfast?

Yes you can!

However, you need to arrange this with us for a quote regarding sleeping only in the rooms.

I am not staying with you but would like to cycle with you?

No problem, the more the merrier and it will be our pleasure to show you this cycle friendly area.

If you need a bike, no problem.

Get in touch to cycle with us!